Frequently Asked Questions

What is a Segway?
Is there a weight limit and minimum age for the tour?
How far in advance do I need to reserve?
What is your cancellation policy?
Is there a minimum / maximum number of participants?
Are the tours canceled in case of rain?
Do we go inside the museums and monuments?
Can I rent a Segway without a guide?
Is there a damage deposit for the Segway tour?
Can I purchase a Segway from City Segway Tours?
Are the Segways safe for children or people with disabilities?

What is a Segway?

The Segway^TM Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.

You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.

You may also visit Segway LLC’s site for more detailed info.
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Is there a weight limit and minimum age for the tour?

There is a recommended limit of 250 lbs. and we ask our guests to be within a reasonable range of this limit. All participants must also be at least 15 years old and possess at least a moped or auto drivers license.
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How far in advance do I need to reserve?

Occasionally we do have space available should you call the morning of your desired tour. This, however, is rare and we suggest you reserve as far ahead of time as possible. We tend to fill all of our tours. Click on “Reservations” to make your reservation.
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What is your cancellation policy?

We offer 100% refunds on all tours if the reservation is canceled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.
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Is there a minimum / maximum number of participants?

We have no minimum number for our tours to go out! Our tours run already with just one participant. We believe your vacation is too valuable to waste on minimum tour participant requirements. Regarding maximums, we do of course only have a limited number of machines. Also, for safety and group comfort reasons we split groups of more than 8 participants. 
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Are the tours canceled in case of rain?

No, our tours run rain or shine. We have ponchos available for anyone that needs them in our office.
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Do we go inside the museums and monuments?

We do stop at Checkpoint Charlie and allow you to explore the outside area on your own. However, we do not go in to any of the museums as most require an official employee of theirs to conduct a guided tour and while some people may want to spend 10 minutes in a museum, others may want to spend 4 hours. We’re here to Segway and enjoy the city so that’s what we’re going to do!
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Can I rent a Segway without a guide?

Unfortunately, we cannot rent our Segways out to individuals without a guide because of Berlin government stipulations. Since our tours are virtually always full, we need all machines for our tour customers.
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Is there a damage deposit for the Segway tour?

In conjunction with our insurance policy arrangements we are required to take a EUR 200,- deposit per party/family to cover any damages sustained to the machine during the tour. This damage deposit will be taken by credit card (Visa, MC, Amex) or cash at the start of the tour and refunded at the end, provided the Segway is returned in the same condition.
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Can I purchase a Segway from City Segway Tours?

We can help you get the coolest machine in the world. Please just call us at +49 30 2404 7991 or send us an email here.

Are the Segways safe for children or people with disabilities?

Although riding a Segway is relatively easy to do and learn, we do require that all riders be at least 15 years of age and possess a moped or auto license.

Each of our tours begins with a 30-minute orientation session. We will practice on the Segways until everyone feels comfortable.
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